Privacy and Security

Hacienda Mexican Tile & Supply  values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Hacienda Mexican Tile & Supply recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

What kind of information does Hacienda Mexican Tile & Supply collect?

We collect information (such as your name, email address, mailing address, phone and credit card numbers), that you provide when you place an order.

What are cookies? Does Hacienda Mexican Tile & Supply use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. Cookies will not be used as you shop at haciendamexicantile.com Instead, your IP Address is referenced to process your order. 

Privacy and Security

Delivery and Shipping

Delivery Times

Are estimates for shipments going from our warehouse in Tucson, Arizona to your US address.

UPS: Aproximately 1-5 business days.
Priority Mail: Approximately 1-3 business days.
Freight (Large Orders): Approximately 3-7 days.

Depending on stock availability it may take 4-6 weeks for delivery time. 48 hours after order is placed you will receive a call to confirm order delivery time.

Shipping Method: 

All orders will be shipped via UPS (United Parcel Service) or USPS (United States Postal Services), unless you specify and arrange the pick-up of your order by another carrier. If you would like to use your own shipping carrier and account you must call to place your order.

Shipping Costs:

 To calculate shipping rate add items to your cart and select your location. During checkout you will be able to select from a variety of shipping options that provide a range of shipping costs. Shipping costs are calculated automatically by our system according to the weight and shipping address destination.

Large Orders: 

Orders with more than 6 boxes may ship via a Freight company. We may contact you before we prepare your order with an updated shipping cost. Please expect a call from the freight company, Old Dominion, who will schedule an appointment to deliver your order. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Hacienda Mexican Tile & Supply reserves the right to charge your account for charges made above the paid shipping charges on an order.
 

Returns and Exchanges

- All returns and exchanges must be received within 10 days of sales receipt date.
- No RMA is required. Include a copy of the invoice or reference # when possible.
- Carefully package the merchandise using the original packing as a guide.
- All returned items must be in good conditions; wet, broken or damaged products are not acceptable.  
- When possible please include a written statement explaining the reason for return. We appreciate all feedback.

- UPS is our preferred shipping method, but you may use a carrier of you choice when returning product.

- Send prepaid and fully insured to:

 

                      Hacienda Mexican Tile & Supply

                      5555 S Midvale Ave Tucson, Az 85746

 

Please allow approximately 5-7 business days for your return to be processed once it has arrived at the warehouse. All credit card refunds will be applied to the card used for the original purchase. You should allow 2-3 business days for the credit to show on your account from the date the credit was processed.

 

Insuring you return is important. If a returned package is lost or damaged on its way back to us, you are responsible for filing a claim with the carrier. Review you carrier's shipping terms as they have time limits for filing a claim.

 

We apply a 25% restocking fee to all approved returns. Unfortunately, all non-product related fees (shipping, transaction, payment processing, and insurance) are no refundable unless we made an error.

 

Returns of items purchased under a free shipping sale are subject to the deduction of the original shipping cost from the final refund once it has been calculated accordingly.

 

Refunds will be honored once the merchandise is accounted and received in saleable condition.

 

Damaged Deliveries:

In case you receive damaged items please notify us within 2 business days from the date received. You may call us at 520-336-4442 or email us. We will make arrangements with you to replace or refund you for damaged pieces. Pending availability, we will ship your replacement merchandise within 1-2 business days. All replacement merchandise will ship ground service.

 

Keep original box and packaging as you may need to ship all damage products to our location. Customer will be liable for all shipping expenses.

 

For deliveries made by freight, if the carton has extensive external damages, it is to your benefit fo refuse the delivery and let the carrier keep and return the product to us. Any product accepted with visual damage should be documented with the carrier in order for us to file a claim.

 

Incorrect items received:
 

If we have made an error on your purchase and we sent you the incorrect product we will arrange for a replacement and/or arrange for the incorrect item to be returned at our expense. Please call us at 52-336-4442 to make arrangements. Please have the items repacked with its packaging and include a packing slip when possible.

 

Ordered the wrong size or color?

Any item ordered incorrectly may be returned following the guidelines at the top of the page. It is the customer's responsibility to have the merchandise shipped back to Hacienda Mexican Tile & Supply . If you want to reorder a replacement using the credit from the incorrect item, we will ship it after we receive and process your returned product. Shipping charges will apply for the new order.

If you need a replacement right away, we suggest you place a new order for the correct product and request a credit for the returns (rather than a replacement) when it has been processed. The new order will be shipped as soon as possible pending product availability and a credit will be applied approximately 5-7 days after we receive the product you are returning. Returned items will not be refunded if they are in non-re sellable condition.

Non-Returnable items:
 

All outlet sales and sales with a discount of over 20% are final and no returns are accepted. Custom-made, special-order, overstock, broken tile, or discontinued items may not be returned. .If an overstock or discontinued item cannot be returned, it will be noted as FINA SALE on our web site. No returns or claims may be made on installed material. All returned products must be in the same state that they were purchased; damaged, broken or wet products will not qualify for a refund. 

Contact Us

Contact Information: